Don’t be a victim of energy scammers

Dec 17, 2025 2 min read

Shannon Williamson, APR, is the Public Relations Supervisor for LCEC and has been part of the team since 2019. A Cape Coral native and proud Florida Gulf Coast University (FGCU) graduate, Shannon is actively involved in the community as a member of the Cape Coral Chamber of Commerce and currently serves as President of the Florida Public Relations Association. Photo provided

Unfortunately, there are many scams that target utility customers. Awareness is the best way to avoid becoming a victim. Following are examples of common utility scams:

Fake Disconnection Threat – Scammers threaten to disconnect electric service claiming the bill is past due and demanding immediate payment, Remember, utilities will send reminders and never call requesting urgent payment over the phone.

Solar Panel Push – Fraudulent sales people come to the door stating they partner with your utility and provide inaccurate information to pressure residents into a solar panel system contract. They often misrepresent the cost and sometimes may not ever deliver. There are honest solar installers who provide legitimate service and products. Do the research and check references and reviews before such a large investment.

Personal Info Payoff – Criminals call or email stating that someone is going a payment to the electric account and all they need is a social security number or banking info to apply for the program. Never provide personal information over the phone or email unless you initiate the contact.

Scammers are becoming more sophisticated and finding new ways to defraud victims. Embrace your power to protect yourself, your family, and friends by remaining alert!

1. Don’t be rushed. Take the time to verify who you are talking to.

2. Ask questions. Ask for verification of your account number or ask to see a company identification card.

3. Verify with your utility by calling or emailing the contact info listed on their website. Do not ever use the link or phone number in an email or text message.

4. Don’t trust a caller-ID. They can be easy to imitate.

5. Utilities do not ask consumers to provide prepaid debit cards as payment.