Town Manager announces error in billing
The Town of Fort Myers Beach wants its residents and businesses to know that an error has occurred with the most recent water utility billings. There is a mistake on the water utility bills mailed on Tuesday, Feb. 2. While the charged dollar amount for the new block rate groupings was included, a written description of what the charges were for was not. Corrected replacement bills were mailed out Friday, Feb. 5.
The Town contracts with Beach Water to operate and maintain our potable water system and this includes the responsibility to read meters and generate billing data. Another company receives the billing data then prints and mails monthly bills. An error occurred in the printing.
Beach Water discovered the error and instructed the billing company to mail replacement bills. Neither company realized the confusion a double billing may create for the public and therefore did not include a statement on the bill informing that the billing was a replacement for the previously mailed charges.
The Town deeply regrets any confusion this error may have created for its residents and businesses. Pay only one bill. Please disregard the first bill and pay only the second billing.
submitted by Terry Stewart, Town Manager, Fort Myers Beach